Shipping & Delivery
Questions regarding the shipping or delivery of your order? Want to track a package? Find the answers here in our Shipping & Delivery database!
My order was Returned to Sender, what do I do?
If your order has been returned to sender, please click the yellow “Contact Us” icon in the lower right corner of this page and follow these steps:. Allow our team up to 1 business day to process your request. Our team will work with you on an approp
My order's tracking isn't moving, is my order lost in the mail?
Thank you for choosing Ultra PRO. We are so sorry your order is taking longer than expected to arrive. We empathize with you, and are happy to help in these situations. Depending on the carrier who is handling your order, please see below for guidanc
Consumer Return Policy
To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. For a return to be accepted, all of the following must be inc
Shipping & Handling Policy
Free Shipping Promotion:. Order Preparation:. Customs, duties, and taxes:
Do you ship internationally?
Yes, we do offer international shipping!. However, the international rates can sometimes be higher than you might expect. We mostly use UPS and USPS to fulfill our international orders. We are continuing to investigate other shipping partners in an e
Order Issue - Missing or Damaged items
We are so sorry your ultrapro.com order arrived with an issue. Let us help with a resolution for you. Please click the “...” icon below and follow these steps:. Our team will work with you to resolve your concern. Please note: Damage claims on sports
I received the wrong item; how do I fix this?
We're sorry that happened and would love to get this corrected for you! Please click the “Help” icon below and follow these steps:. Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment.
Is it possible to edit my order after it has been confirmed?
Unfortunately, orders cannot be edited after they are placed due to authorization protections for payments. However, we know you need the new treasure you found, so you can either place another order or you can cancel your existing order and create a
My order says "delivered", but I have not received it!
We are sorry to hear that your order did not arrive as expected!Ultra PRO is committed to fulfilling orders accurately and safely. Once the order is in the hands of the carrier, Ultra PRO no longer has control over the handling, direction, or speed a
I have moved and need to change my address! How do I do that?
To ensure your goodies show up at the correct address, these are your options:. Our customer service team will review the request and reach out with updates as soon as possible. We should be able to update the label prior to the order being fulfilled
How long will it take to receive my order?
This depends entirely on your chosen shipping method!. Orders typically ship from the warehouse within 3-5 business days, so please consider this processing time when placing your order. Once it’s out the door, arrival time depends on the shipping sp