My order was Returned to Sender, what do I do?Updated 19 days ago
If your order has been returned to sender, please click the yellow “Contact Us” icon in the lower right corner of this page and follow these steps:
- Select "I have a question about my order"
- Select "My order hasn't arrived"
- Add any additional details including your order number, please include if you would like your order refunded or reshipped when it arrives back at the warehouse.
- If you would like it reshipped please include your full address including name and phone number
- When prompted, Input your email so we can contact you
Allow our team up to 1 business day to process your request.
Our team will work with you on an appropriate solution for the returned order.
PLEASE NOTE: If your order is returned to sender and we do not hear from you, the order will be refunded and returned to inventory. Please be sure to reach out if you notice any issues on your shipping confirmation to avoid forfeiting your order. If your order is reshipped and returns to the warehouse for a second time, a refund for your order will be processed (excluding any shipping costs paid)