Ultra PRO

Most Common FAQ, order issues, sizing questions, POD questions and more!

General FAQ

Ultra Pro Retail Price Guarantee Policy

Why was my order cancelled?

How can I use coupons, promotions, and gift cards together?

What email address do restock notifications come from?

How can I check when an out of stock item is available?

Which size shirt should I get?

Shopping on ultrapro.com

My order was Returned to Sender, what do I do?

My order's tracking isn't moving, is my order lost in the mail?

Consumer Return Policy

Shipping & Handling Policy

Do you ship internationally?

Order Issue - Missing or Damaged items

I received the wrong item; how do I fix this?

Is it possible to edit my order after it has been confirmed?

My order says "delivered", but I have not received it!

I have moved and need to change my address! How do I do that?

How long will it take to receive my order?

Shipping & Delivery

What is Afterpay and how does it work?

Can I pay with cryptocurrency?

My order did not go through but I have a pending charge on my credit card

How do refunds work?

How long does it take for a refund to be processed?

Billing

Do ultrapro.com gift cards expire?

How can I check the balance of my gift card?

Can I use my gift card in combination with my coupon code?

Can I use a gift card to buy another gift card?

Can I use more than one gift card on a single purchase?

Can I buy gift cards using a coupon code?

Can I buy an Ultra PRO gift card?

Gift Cards

What are PRO Points and how do I use them?

What are Ultra PRO Rewards and how do I sign up?

Ultra PRO Rewards / PRO Points

Can I still order customized nameplates from Ultra PRO?

How do I get a replacement for defective items?

I'm having an issue with an Amazon order, can you help me?

My Ultra PRO game is missing components!

I contacted you recently and have not heard back.

How do I know which stores carry Ultra PRO?

Do you offer discounts for military, teachers, or any other special groups?

Shopping Questions

Do your storage containers offer UV protection?

What is the best way to store an autographed item to prevent fading?

Protection

What is the difference between a comic bag and a comic preserver?

What is the difference between 22 pt. and 24 pt. comic boards?

Comics & Prints

How thick is the material used to make Ultra PRO pages?

How many pages fit in your 3-Ring Albums?

Do thick cards fit in 9-pocket pages?

Do you make pages to hold toploaders, ONE-TOUCH, and Graded Slabs?

When did you change the inner cover material on the Pokémon Premium PRO-Binders?

Can you add pages to the Eclipse and PRO-Binders?

Why do the front and back of the pages not line up at the top?

Pages & Binders

Can you iron Wall Scrolls?

Wall Scrolls

How thick are the materials used to make sleeves?

Is there a size tolerance for sleeves?

Is there color variance between the same SKU products?

Eclipse vs Non-Eclipse Sleeves

What is the difference between Gloss & Matte sleeves?

What is ChromaFusion technology?

Small & Standard Sleeves

Card Sleeves

Do Satin Towers come with a deck divider?

Deck Boxes

What are Holofoil Playmats?

Are playmats machine washable?

Do you reprint playmats?

What’s the difference between a Breaker Mat and a Playmat?

Why was my playmat not in a box?

Playmats & Breaker Mats

How thick are the materials used to make Toploaders?

How do I know what thickness of toploader to buy?

Toploaders & ONE-TOUCH Card Holders

Product Questions

Dad Joke Face-Off: The Party Game Where You Laugh First, You Lose! - Game Rules

Dad Joke Face-Off Rules

Geek Out! - Game Rules

Geek Out! Family - Game Rules

Geek Out! 80's Edition - Game Rules

Geek Out! 90's Edition - Game Rules

Geek Out! Pop Culture Party - Game Rules

Geek Out! TableTop Edition - Game Rules

Geek Out!: The Big Bang Theory - Game Rules

Geek Out! Rule Books

The Hobbit: The Defeat of Smaug - Game Rules

The Lord of the Rings: The Battle For Middle-Earth - Game Rules

Middle-Earth Series Game Rules

Shards of Infinity: Relics of the Future Expansion - Game Rules

Shards of Infinity: Shadow of Salvation Expansion - Game Rules

Shards of Infinity

M is for Mouse - Game Rules

Overkill: Halloween Slasher - Game Rules

Snorta! - Game Rules

Pass the Pandas - Game Rules

Spoiler Alert! - Game Rules

Shadow Blocks - Game Rules (Multiple Languages)

You Gotta Be Kitten Me - Updated & Deluxe Game Rules

Sherlock - (Normal & Deluxe Versions) Game Rules

Zircles: The Circle Strategy Game of Fun - Game Rules

#Alternative Facts: The Fake News Party Game - Game Rules

13 Minutes: The Cuban Missile Crsis, 1962 - Game Rules

Bad Beets - Game Rules

Battle Kittens - Game Rules

Battle Penguins - Game Rules

BirdDay Party - Game Rules

Catch the Match - Game Rules

Claim to Fame - Game Rules

Costume Party Assassins - Game Rules

Cthulhu's Vault Tarot Deck - Guide Book

Día De Los Muertos (The Day of the Dead) - Game Rules

Dracarys Dice - Game Rules

Fake News Or Not? - Game Rules

Fetch: This Ain't No Walk In The Park - Game Rules

Founding Fathers: Planner's Guide to the Constitutional Convention - Game Rules

Gopher Broke - Game Rules

Gopher It! - Game Rules

Hear' N Seek - Game Rules

Monkey Memory - Game Rules

Right Turn, Left Turn - Game Rules

Road Hog: Rule the Road - Game Rules

Rocket Squad - Game Rules

Say What You Meme a #hilarious #partygame - Game Rules

Sunflower Valley - Game Rules

Trading Faces - Game Rules

Other Games

Game Instructions

Order Questions

Does Ultra PRO offer wholesale accounts?

Does Ultra PRO sell directly to hobby retail stores?

How do I get a replacement for defective items as a retailer?

Retailer Direct Account/ Wholesale Accounts

Retailer & Wholesale Questions

Wholesale and Retailer Questions

Collabs, Events, & Partnerships