We're sorry that happened and would love to get this corrected for you! Please click the “Help” icon below and follow these steps:. Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment.

We&apos;re sorry that happened and would love to get this corrected for you! Please click the &#x201C;Help&#x201D; icon below and follow these steps:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;" id="isPasted">Select &quot;I have a question about my order&quot;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Select &quot;There is something wrong with my order.&quot;</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Add your Order Number and any other details that may help</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Attach any photos you have demonstrating the issue including:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the damaged item, showing the damage</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the shipping box &amp; shipping label</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the packing slip</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of all of the items you received</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Allow our team a few business business days to process your request</li></ol>Please allow a 24-48 hours for our team to review your request and reach out the warehouse for a corrective shipment. We will work with you to get the correct item sent out to you or a refund or credit if the item is no longer available.

I received the wrong item; how do I fix this?

You can find a list of stores that carry our products HERE. However, this is just a list that we have complied, and by no means includes every hobby store that sells Ultra PRO products - as most do!. Not all stores will carry every item we make - ove

You can find a list of stores that carry our products <a href="https://corp.ultrapro.com/store.php?osCsid=sttsoq595nk69a2o1dv7s5if80">HERE</a>.&#xA0;However, this is just a list that we have complied, and by no means includes every hobby store that sells&#xA0;Ultra PRO products - as most do! Not all stores will carry every item we make - over 2000 in total - so, we recommend giving them a call or shopping their websites before making the trip.&#xA0;

How do I know which stores carry Ultra PRO?

How we support you each step of the way:. We are so sorry that the Ultra PRO product you received is not as expected. In manufacturing, defects are rare but certainly can happen. In the event you receive an item you believe to be defective, please ta

How we support you each step of the way: <img alt="Processing_Defects.JPG" src="https://hsfiles.gorgias.help/gm/help-centers/24844/attachments/ebcf4228-0aab-46ca-9f36-2f097e1b86d8.JPG" class="fr-fic fr-dii">&#xA0;We are so sorry that the Ultra PRO product you received is not as expected. In manufacturing, defects are rare but certainly can happen. In the event you receive an item you believe to be defective, please take it back to the seller you purchased it from for a refund or replacement. Note, purchases are subject to the seller&#x2019;s return policy. Not only is this the most efficient method for securing your resolution, but we also have support for defective items built into our partnership agreements for this exact reason. Below we outline the process. If you purchased the defective item from our online store, you can request a refund or replacement from our customer service team by completing the following steps. Remember that defect claims can only be honored for 60 days from purchase.<ol><li>Email <a href="mailto:cs@ultrapro.com">cs@ultrapro.com</a> with pictures of the defective item, including the package&apos;s SKU and your order number.</li><li>Opening a ticket with the yellow &quot;...&quot; icon on this screen. You would want to select &quot;I have a question about my order&quot; and follow the prompts</li></ol>

How do I get a replacement for defective items?

We are so sorry your ultrapro.com order arrived with an issue. Let us help with a resolution for you. Please click the “...” icon below and follow these steps:. Our team will work with you to resolve your concern. Please note: Damage claims on sports

&#xA0;We are so sorry your <a href="https://ultrapro.com">ultrapro.com</a>&#xA0;order arrived with an issue. Let us help with a resolution for you. Please click the &#x201C;...&#x201D; icon below and follow these steps:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Select &quot;I have a question about my order&quot;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Select &quot;There is something wrong with my order.&quot;</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Add your Order Number and any other details that may help</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Attach any photos you have demonstrating the issue including:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the damaged item, showing the damage</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the shipping box &amp; shipping label</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of the packing slip</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Photo of all of the items you received</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 18px;">Allow our team a few business business days to process your request</li></ol>Our team will work with you to resolve your concern.&#xA0;Please note: Damage claims on sports card packs or boxes will only be accepted before they are opened. Once the packs or boxes have been opened, they are no longer able to be replaced for damage. Resolutions can only be provided within 60 days of invoice date.

Order Issue - Missing or Damaged items

Find product recommendations for the cards you collect!

Card Collection Questions

Policies

Ultra PRO

Common questions, order issues, sizing questions, POD questions and more!

General FAQ

Protecting Your Collection - Magic: the Gathering Cards

Protecting Your Collection - Yu-Gi-Oh! Cards

Protecting Your Collection - Pokémon Cards

Protecting Your Collection - Baseball Cards

Protecting Your Collection - Hockey Cards

Ultra Pro Retail Price Guarantee Policy

Shipping & Handling Policy

Consumer Return Policy

Why was my order cancelled?

What email address do restock notifications come from?

How can I check when an out of stock item is available?

Which size shirt should I get?

Shopping on ultrapro.com

My order was Returned to Sender, what do I do?

My order's tracking isn't moving, is my order lost in the mail?

Do you ship internationally?

Is it possible to edit my order after it has been confirmed?

My order says "delivered", but I have not received it!

I have moved and need to change my address! How do I do that?

How long will it take to receive my order?

Shipping & Delivery

What is Afterpay and how does it work?

Can I pay with cryptocurrency?

My order did not go through but I have a pending charge on my credit card

How do refunds work?

How long does it take for a refund to be processed?

Billing

Do ultrapro.com gift cards expire?

How can I check the balance of my gift card?

Can I use my gift card in combination with my coupon code?

Can I use a gift card to buy another gift card?

Can I use more than one gift card on a single purchase?

Can I buy gift cards using a coupon code?

Can I buy an Ultra PRO gift card?

Gift Cards

What are PRO Points and how do I use them?

What are Ultra PRO Rewards and how do I sign up?

Ultra PRO Rewards / PRO Points

Can I still order customized nameplates from Ultra PRO?

I'm having an issue with an Amazon order, can you help me?

I contacted you recently and have not heard back.

Shopping Questions

Do your storage containers offer UV protection?

What is the best way to store an autographed item to prevent fading?

Protection

What is the difference between a comic bag and a comic preserver?

What is the difference between 22 pt. and 24 pt. comic boards?

Comics & Prints

How thick is the material used to make Ultra PRO pages?

How many pages fit in your 3-Ring Albums?

Do thick cards fit in 9-pocket pages?

Do you make pages to hold toploaders, ONE-TOUCH, and Graded Slabs?

When did you change the inner cover material on the Pokémon Premium PRO-Binders?

Can you add pages to the Eclipse and PRO-Binders?

Why do the front and back of the pages not line up at the top?

Pages & Binders

Can you iron Wall Scrolls?

Wall Scrolls

How thick are the materials used to make sleeves?

Is there a size tolerance for sleeves?

Is there color variance between the same SKU products?

Eclipse vs Non-Eclipse Sleeves

What is the difference between Gloss & Matte sleeves?

What is ChromaFusion technology?

Small & Standard Sleeves

Card Sleeves

Do Satin Towers come with a deck divider?

Deck Boxes

What are Holofoil Playmats?

Are playmats machine washable?

Do you reprint playmats?

What’s the difference between a Breaker Mat and a Playmat?

Why was my playmat not in a box?

Playmats & Breaker Mats

How thick are the materials used to make Toploaders?

How do I know what thickness of toploader to buy?

Toploaders & ONE-TOUCH Card Holders

Product Questions

My Ultra PRO game is missing components!

Dad Joke Face-Off: The Party Game Where You Laugh First, You Lose! - Game Rules

Dad Joke Face-Off Rules

Geek Out! - Game Rules

Geek Out! Family - Game Rules

Geek Out! 80's Edition - Game Rules

Geek Out! 90's Edition - Game Rules

Geek Out! Pop Culture Party - Game Rules

Geek Out! TableTop Edition - Game Rules

Geek Out!: The Big Bang Theory - Game Rules

Geek Out! Rule Books

The Hobbit: The Defeat of Smaug - Game Rules

The Lord of the Rings: The Battle For Middle-Earth - Game Rules

Middle-Earth Series Game Rules

Shards of Infinity: Relics of the Future Expansion - Game Rules

Shards of Infinity: Shadow of Salvation Expansion - Game Rules

Shards of Infinity

M is for Mouse - Game Rules

Overkill: Halloween Slasher - Game Rules

Snorta! - Game Rules

Pass the Pandas - Game Rules

Spoiler Alert! - Game Rules

Shadow Blocks - Game Rules (Multiple Languages)

You Gotta Be Kitten Me - Updated & Deluxe Game Rules

Sherlock - (Normal & Deluxe Versions) Game Rules

Zircles: The Circle Strategy Game of Fun - Game Rules

#Alternative Facts: The Fake News Party Game - Game Rules

13 Minutes: The Cuban Missile Crsis, 1962 - Game Rules

Bad Beets - Game Rules

Battle Kittens - Game Rules

Battle Penguins - Game Rules

BirdDay Party - Game Rules

Catch the Match - Game Rules

Claim to Fame - Game Rules

Costume Party Assassins - Game Rules

Cthulhu's Vault Tarot Deck - Guide Book

Día De Los Muertos (The Day of the Dead) - Game Rules

Dracarys Dice - Game Rules

Fake News Or Not? - Game Rules

Fetch: This Ain't No Walk In The Park - Game Rules

Founding Fathers: Planner's Guide to the Constitutional Convention - Game Rules

Gopher Broke - Game Rules

Gopher It! - Game Rules

Hear' N Seek - Game Rules

Monkey Memory - Game Rules

Right Turn, Left Turn - Game Rules

Road Hog: Rule the Road - Game Rules

Rocket Squad - Game Rules

Say What You Meme a #hilarious #partygame - Game Rules

Sunflower Valley - Game Rules

Trading Faces - Game Rules

Other Games

Game Instructions

Board Game Questions

Does Ultra PRO offer wholesale accounts?

Does Ultra PRO sell directly to hobby retail stores?

How do I get a replacement for defective items as a retailer?

Retailer Direct Account/ Wholesale Accounts

Retailer & Wholesale Questions

Wholesale and Retailer Questions

Do you offer discounts for military, teachers, or any other special groups?

How can I use coupons, promotions, and gift cards together?

Promotions and Discounts