Customer Account FAQUpdated 2 hours ago

Shopping Smarter with Ultra PRO 

At Ultra PRO, we’re committed to making your experience fast, secure, and seamless. Your account has been upgraded for smoother, safer shopping!

Why are the accounts changing? 

The new system gives you: 

• Improved security(no passwords to manage or forget) 
• Faster, easier login
• A more modern and convenient shopping experience

Do I need to create a new account? 

No. Simply enter your email at login, and we’ll send you a secure code to access your account. If you’ve shopped with us before, your information will be available including your previous orders and points.  

Will I still see my past orders? 

Yes. All your previous orders remain accessible once you log in with your email. 

Can I update my account information? 

Yes. You can easily manage shipping details and account information through the new accounts. No need to contact support for basic updates. 

Is my information secure? 

Yes. The new system uses secure email verification to better protect your information. 

What if I don’t receive my login code? 

Please try the following: 

• Check your spam or junk folder 
• Confirm you entered the correct email address 
• Request a new code 

If you’re still having trouble, contact us and we’ll help right away. 

Need help? 

Our customer support team is here for you. 

Email: [email protected]