Orders & Customer Service

Shopping on ultrapro.com

• Ultra Pro Retail Price Guarantee Policy
• How can I use coupons, promotions, and gift cards together?
• What email address do restock notifications come from?
• Why is everything out of stock?
• How can I check when an out of stock item is available?

Shipping & Delivery

• Consumer Return Policy
• Do you ship internationally?
• How long will it take to receive my order?
• I have moved and need to change my address! How do I do that?
• I received my order, but it is damaged!
• I received the wrong item; how do I fix this?

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Billing

• What is Afterpay and how does it work?
• Can I pay with cryptocurrency?
• My order did not go through but I have a pending charge on my credit card
• How do refunds work?
• I ordered the wrong items, can I return them?
• How long does it take for a refund to be processed?

Gift Cards

• Do shop.ultrapro.com gift cards expire?
• How can I check the balance of my gift card?
• Can I use my gift card in combination with my coupon code?
• Can I use a gift card to buy another gift card?
• Can I use more than one gift card on a single purchase?
• Can I buy gift cards using a coupon code?

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Ultra PRO Rewards / PRO Points

• What are PRO Points and how do I use them?

Other Questions

• Can I still order customized nameplates from Ultra PRO?
• How do I get a replacement for defective items?
• I'm having an issue with an Amazon order, can you help me?
• My Ultra PRO game is missing components!
• How do I know which stores carry Ultra PRO?
• Do you offer discounts for military, teachers, or any other special groups?