Ultra PRO

We are sorry to hear about the shipping experience you are having with your order.
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Amazon manages the order fulfillment and shipping on our behalf thus we (the manufacturer) do not have access to shipping and delivery details for your purchase. Please contact <a href="http://amazon.com/" rel="noopener noreferrer" target="_blank">Amazon.com</a>&#xA0;customer service at 866-216-1072. They will be able to provide you with assistance in this matter.
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Damaged and defective items will both need to be replaced or refunded under the seller&apos;s policies. For more information about our defect policy, please check it out <a href="/hc/en-us/articles/360060408532-How-do-I-get-a-replacement-for-defective-items-" target="_parent">here</a>.

We are sorry to hear about the shipping experience you are having with your order. Amazon manages the order fulfillment and shipping on our behalf thus we (the manufacturer) do not have access to shipping and delivery details for your purchase. Pleas

I'm having an issue with an Amazon order, can you help me?

Orders & Customer Service

Ultra Pro Retail Price Guarantee Policy

Why was my order cancelled?

How can I use coupons, promotions, and gift cards together?

What email address do restock notifications come from?

Why is everything out of stock?

How can I check when an out of stock item is available?

Which size shirt should I get?

Shopping on ultrapro.com

My order was Returned to Sender, what do I do?

My order's tracking isn't moving, is my order lost in the mail?

Consumer Return Policy

Shipping & Handling Policy

Do you ship internationally?

Order Issue - Missing or Damaged items

I received the wrong item; how do I fix this?

Is it possible to edit my order after it has been confirmed?

My order says "delivered", but I have not received it!

I have moved and need to change my address! How do I do that?

I was charged for my order, but I haven’t received my tracking number yet!

How long will it take to receive my order?

Shipping & Delivery

What is Afterpay and how does it work?

Can I pay with cryptocurrency?

My order did not go through but I have a pending charge on my credit card

How do refunds work?

I ordered the wrong items, can I return them?

How long does it take for a refund to be processed?

Billing

Do ultrapro.com gift cards expire?

How can I check the balance of my gift card?

Can I use my gift card in combination with my coupon code?

Can I use a gift card to buy another gift card?

Can I use more than one gift card on a single purchase?

Can I buy gift cards using a coupon code?

Can I buy an Ultra PRO gift card?

Gift Cards

What are PRO Points and how do I use them?

What are Ultra PRO Rewards and how do I sign up?

Ultra PRO Rewards / PRO Points

Can I still order customized nameplates from Ultra PRO?

How do I get a replacement for defective items?

My Ultra PRO game is missing components!

How do I know which stores carry Ultra PRO?

Do you offer discounts for military, teachers, or any other special groups?

Do your storage containers offer UV protection?

What is the best way to store an autographed item to prevent fading?

Protection

What is the difference between a comic bag and a comic preserver?

What is the difference between 22 pt. and 24 pt. comic boards?

Comics & Prints

How thick is the material used to make Ultra PRO pages?

How many pages fit in your 3-Ring Albums?

Do thick cards fit in 9-pocket pages?

Do you make pages to hold toploaders, ONE-TOUCH, and Graded Slabs?

When did you change the inner cover material on the Pokémon Premium PRO-Binders?

Can you add pages to the Eclipse and PRO-Binders?

Why do the front and back of the pages not line up at the top?

Pages & Binders

Can you iron Wall Scrolls?

Wall Scrolls

How thick are the materials used to make sleeves?

Is there a size tolerance for sleeves?

Is there color variance between the same SKU products?

Eclipse vs Non-Eclipse Sleeves

What is the difference between Gloss & Matte sleeves?

What is ChromaFusion technology?

Small & Standard Sleeves

Card Sleeves

Do Satin Towers come with a deck divider?

Deck Boxes

What are Holofoil Playmats?

Are playmats machine washable?

Do you reprint playmats?

What’s the difference between a Breaker Mat and a Playmat?

Playmats & Breaker Mats

How thick are the materials used to make Toploaders?

What size toploader can I use for Vaccination Cards?

How do I know what thickness of toploader to buy?

Toploaders & ONE-TOUCH Card Holders

Product Questions

Can I order custom made playmats, sleeves, or deck boxes?

Custom and Made-To-Order Items

Does Ultra PRO offer wholesale accounts?

Does Ultra PRO sell directly to hobby retail stores?

How do I get a replacement for defective items as a retailer?

Retailer & Wholesale Questions

Wholesale & Custom Orders

Retailer Direct Account/ Wholesale Accounts

I'm having an issue with an Amazon order, can you help me?Updated a year ago