We are sorry to hear about the shipping experience you are having with your order.
Amazon manages the order fulfillment and shipping on our behalf thus we (the manufacturer) do not have access to shipping and delivery details for your purchase. Please contact Amazon.com customer service at 866-216-1072. They will be able to provide you with assistance in this matter.
Damaged and defective items will both need to be replaced or refunded under the seller's policies. For more information about our defect policy, please check it out here.
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