How do I get a replacement for defective items?Updated 6 months ago
How we support you each step of the way:
We are so sorry that the Ultra PRO product you received is not as expected. In manufacturing, defects are rare but certainly can happen. In the event you receive an item you believe to be defective, please take it back to the seller you purchased it from for a refund or replacement. Note, purchases are subject to the seller’s return policy. Not only is this the most efficient method for securing your resolution, but we also have support for defective items built into our partnership agreements for this exact reason. Below we outline the process.
If you purchased the defective item from our online store, you can request a refund or replacement from our customer service team by completing the following steps. Remember that defect claims can only be honored for 60 days from purchase.
- Email [email protected] with pictures of the defective item, including the package's SKU and your order number.
- Opening a ticket with the "Contact Us" icon on this screen. You would want to select "Send us a message" and include details and images of the issue.