Ultra PRO logo
Ultra PRO logo

All articles

My Ultra PRO game is missing components!Updated 7 months ago

We are so sorry that you received a game that was not in good working condition.


There are a couple resolutions to this particular concern, depending on the frequency of the particular defect you are experiencing. So, you will need to reach out to our customer service team and let us know what you are missing and where you purchased your game. You can do this by clicking the “Help” icon below and follow these steps:

  1. Select "Product Concerns"
  2. Fill in your name and email address 
  3. Select "I believe this product is defective"
  4. Fill out the rest of the fields as needed.
  5. In "Additional Details" please provide a description of the piece(s) you are missing
  6. If you attach photos of the game, UPC, and your proof of purchase, this will help with the process.

Our team will respond addressing your concern within 24-48 hours.

Was this article helpful?