Custom and Made-To-Order Items

Have a question about opening a wholesale account directly with Ultra PRO?

Retailer & Wholesale Questions

Ultra PRO

Wholesale, Distribution, Retail & Custom Orders!

Wholesale & Custom Orders

Ultra Pro Retail Price Guarantee Policy

Why was my order cancelled?

How can I use coupons, promotions, and gift cards together?

What email address do restock notifications come from?

Why is everything out of stock?

How can I check when an out of stock item is available?

Which size shirt should I get?

Shopping on ultrapro.com

My order was Returned to Sender, what do I do?

My order's tracking isn't moving, is my order lost in the mail?

Consumer Return Policy

Shipping & Handling Policy

Do you ship internationally?

Order Issue - Missing or Damaged items

I received the wrong item; how do I fix this?

Is it possible to edit my order after it has been confirmed?

My order says "delivered", but I have not received it!

I have moved and need to change my address! How do I do that?

I was charged for my order, but I haven’t received my tracking number yet!

How long will it take to receive my order?

Shipping & Delivery

What is Afterpay and how does it work?

Can I pay with cryptocurrency?

My order did not go through but I have a pending charge on my credit card

How do refunds work?

I ordered the wrong items, can I return them?

How long does it take for a refund to be processed?

Billing

Do ultrapro.com gift cards expire?

How can I check the balance of my gift card?

Can I use my gift card in combination with my coupon code?

Can I use a gift card to buy another gift card?

Can I use more than one gift card on a single purchase?

Can I buy gift cards using a coupon code?

Can I buy an Ultra PRO gift card?

Gift Cards

What are PRO Points and how do I use them?

What are Ultra PRO Rewards and how do I sign up?

Ultra PRO Rewards / PRO Points

Can I still order customized nameplates from Ultra PRO?

How do I get a replacement for defective items?

I'm having an issue with an Amazon order, can you help me?

My Ultra PRO game is missing components!

How do I know which stores carry Ultra PRO?

Do you offer discounts for military, teachers, or any other special groups?

Orders & Customer Service

Do your storage containers offer UV protection?

What is the best way to store an autographed item to prevent fading?

Protection

What is the difference between a comic bag and a comic preserver?

What is the difference between 22 pt. and 24 pt. comic boards?

Comics & Prints

How thick is the material used to make Ultra PRO pages?

How many pages fit in your 3-Ring Albums?

Do thick cards fit in 9-pocket pages?

Do you make pages to hold toploaders, ONE-TOUCH, and Graded Slabs?

When did you change the inner cover material on the Pokémon Premium PRO-Binders?

Can you add pages to the Eclipse and PRO-Binders?

Why do the front and back of the pages not line up at the top?

Pages & Binders

Can you iron Wall Scrolls?

Wall Scrolls

How thick are the materials used to make sleeves?

Is there a size tolerance for sleeves?

Is there color variance between the same SKU products?

Eclipse vs Non-Eclipse Sleeves

What is the difference between Gloss & Matte sleeves?

What is ChromaFusion technology?

Small & Standard Sleeves

Card Sleeves

Do Satin Towers come with a deck divider?

Deck Boxes

What are Holofoil Playmats?

Are playmats machine washable?

Do you reprint playmats?

What’s the difference between a Breaker Mat and a Playmat?

Playmats & Breaker Mats

How thick are the materials used to make Toploaders?

What size toploader can I use for Vaccination Cards?

How do I know what thickness of toploader to buy?

Toploaders & ONE-TOUCH Card Holders

Product Questions

Can I order custom made playmats, sleeves, or deck boxes?

Does Ultra PRO offer wholesale accounts?

Does Ultra PRO sell directly to hobby retail stores?

How do I get a replacement for defective items as a retailer?

Retailer Direct Account/ Wholesale Accounts